The time frame on my first was lengthy. I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work to be done to my car and the technician explained to me clearly
Great service , very friendly,polite nice people and vehicles to select from is outstanding enjoyed the wait area
Robert Wilson, Service Dept...displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍
Logan M was easy to work with, didn’t feel pressured like other dealerships I visited.
I have always dealt with Loyalty and never disappointed. I like Mr. JONES a lot
The Salesmen At The Dealership Make You Feel Right At Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. He Even Took The Time To Really Go Over All The Features Of My New Car. He Worked Diligently To Help Me Purchase My New Vehicle. I Would Definitely Reccomend Logan Mcnutt To My Friends And Family Who Are Looking To Purchase Their New Vehicle. Teressa Mayfield
Excellent customer service and support. We were guided through the processes seamlessly. This is my dealership for services.
James and Andy did a fantastic job! They’re both very knowledgeable and are an asset to their dealership. I appreciated all of their help throughout the process.
Excellent customer service! Definitely will be a regular customer at Loyalty Volkswagen. Went above and beyond to ensure my issue was taken care of the first time around!!
Mark Solomon was knowledgeable and very helpful. Showed me what I thought was a problem but it wasn't. He was the best service tech that I have dealt with and I have dealt with a lot at 85 years old. Tyree Harris
When we arrived there for our car service Michale Altizer was extremely nice and professional.
Mark Solomon was amazing, I was traveling and had car trouble, he saved my car and my sanity. Everyone was super nice. Wishing I had this service team where I live.
First time at Loyalty VW and service experience was excellent. Robert Wilson was attentive and courteous. He kept me up to date on the progress of my vehicle and explained the value of other upcoming service items. Will go back.
Loyalty Volkswagen Service Center has always provided excellent Customer Service. Robert Wilson is my service adviser. He is courteous, pleasant and professional.
We had a wonderful experience with Loyalty Volkswagen. The process was stress free and pleasant. D.A. and Andy were very thorough and knowledgeable. They’re helpful. They listen. They’re accommodating. That was my experience with Loyalty Volkswagen.
Every experience with this dealership has been very pleasant, from the check in to the check out.
Mark Solomon goes above and beyond for his customers. I have dealt with others in this service department but he gives a great deal of attention to what he does and it can not be matched! He takes the time to converse with his customers and is honest about what is going to affect your experience at the dealership. He is honest if there is a slow down in the service department he lets you know and keeps you in the loop rather than hiding and dodging questions like I have experienced in the past. If there is an issue ...
Good customer service by Michale Atizer. He reviewed previous service and kept me informed while work was being done. Friendly and professional staff.
Had a great experience with the folks in the service department at VW! Mark Solomon made sure my car was ready for a long trip from VA to GA in short time.
Great experience from start to finish purchased a 2023 VW Jetta Sport. Amazing customer service and I am absolutely satisfied with my purchase and the services received
Michale Altizer was very helpful and friendly, excellent service, and knowledgeable. Would definitely recommend to friends and family
Mark Solomon got me in exactly when I needed, to replace a blown tire. The work was completed on time and with care.
This was our first experience with this dealership and it was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. Their also was another salesperson ready to help not knowing Joseph was already helping us. Joseph was also was very patient as it took me quite a bit of time to make a decision. He told me about the various features of the vehicles so I could make an informed decision. Everyone we encountered there was pleasant and easy to work with.
I love your dealership. My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care us as he had found a problem upon our car inspection and explained the problem and why it was so important that it needed to be done. Mark is an excellent service manager and we will always be grateful for the excellent care he has given us and in our future visits. Thank you Mark. Trina Thieme Ebony, VA [email protected]
Rob Wilson assisted with my recent visit to the service department. It was a great visit and everything went smoothly thanks to Rob and his team!
Mark Solomon Make sure everything is taken care of for me each time. He come by and check on me throughout the service process. Couldn’t ask for a better advisor
My advisor Mark Solomon was very attentive and personable during my visit…. I didn’t feel like I was just a number…. Would definitely go back
All the staff are friendly and great at what they do. Go see Andy hook
I took my 2005 VW Jetta TDI Wagon to Loyalty Volkswagen of Chester, VA in July of 2022. Due to supply chain issues, a fluid workforce, and a global pandemic repairs were finally completed February 2023. During this time the people in the Service Department that I dealt with personally were exceptional, professional at all times, courteous, friendly, and knowledgeable. That said, I would like to give a personal shout out to Mark Solomon, he was thrown into the mix halfway through the repair process, taking over the project and doing it seamlessly. Mark’s skills and knowledge of the vehicle were instrumental ...
Michale Altizer was friendly and courteous for my 20,000 maintenance. He informed me of what procedures would be performed and gave me an estimated cost. Delicious donuts available!
This is where I have all normal maintenance and any needed repairs done because they are fair, accurate and friendly. My service manager, Michale Altizer has always provided great service and accurate estimates.
As soon as I came in Mark was super sweet and helped me a lot with my car. He made sure to let me know what I needed as far as right now but definitely coming back.
Andrew Hook is a great salesman and he made my car experience so easy! He is thoughtful and works hard to give you excellent service while meeting your car buying needs.
They did a great job on providing great service to help me select a new vehicle.
Best VW dealership ever. Mark Soloman is an amazing guy that treats everyone with so much professionalism.
I was very pleased with my service experience at VW Loyalty. My service was completed in a reasonable time and my car was washed without my asking. What a pleasant surprise! The whole process went very smoothly and Mark Solomon took very good care of me. He was very friendly and informative! Great experience overall!
I am very satisfied overal, from drop off to pickup the service was a good experience.
Very clean facility and staff were great. Although repairs were very expensive, all repairs were completed ahead of schedule.
Mr Jones was very helpful, knowledgeable, and professional. He made me feel at home, like part of the family
Clean and professional. My advisor always keeps my car history available to guide me towards the proper next service
Always a pleasure scheduling appointment with Loyalty VW. From the telephone staff to the service department. Very friendly and explains all service work in detail. Mark Solomon is a great employee and goes above and beyond in his job.
Mark is very good at what he does. Keep up good work. Mark was concerned about getting all my concerns taken care of
2nd time buying from loyalty definitely recommend! Great service and prices! Don't hesitate to go check them out!
Loyalty VW is truly the best in Richmond, Va. I've purchase, trade, and hade services that was 5-star rating Greg Grandison is very knowledgeable in car sales and willing to work with you and no pressure to purchase a vehicle. Always a pleasure talking to him if I need assistance with my call or questions that need to be answered he is willingly to assist at all times. Michael Altizer is very knowledgeable, smart, and willingly to assist with questions regarding your vehicle, always giving excellent customer services while servicing your car. This dealership has proven to be the ...
Always a pleasant experience at Loyalty VW service!!! Mark Solomon is always so prepared and enthusiastic! Takes the time to go over work being performed as well as potential services that will be needed in the future before the technician even does his job! So knowledgeable and caring! Thanks for such a great experience and taking car of all my needs!
Everyone was very helpful, curious and professional, especially Mike Altizer, thank you, thank you, thank you
TL;DR -Ask for D.A Davenport, Salesman -Veteran Friendly -Lifetime Loyalties is not a gimmick, it's a verifiable GOOD DEAL! -GM, Chad Kranz is engaged with sales team and customers, synergy is excellent here -Marc in Finance office genuinely helpful, considerate and informative -buying process is very well managed, not a lot of wasted time Loyalty Volkswagen in Chester, VA is a no nonsense customer focused dealership. First contact was with the best salesman in the business, D. A. Davenport. D.A. is a passionate expert in the vehicles he helps customers experience. The modern Volkswagen has some ...
They were very professional and courteous in the way they handled my problem and the changing of oil. Bryson was the service writer but I don't know his last name. He was very helpful.
Great customer service from sales and service dept. I trust the staff to care for my vehicle. Work is completed in a timely manner.no Surprises with the cost.it is explained to you before the work is done.
Michael Maxey was very profesional and made me feel like family. Made the whole process a breeze.
Is always a nice atmosphere at the dealership and Mr. Mark Solomon he was nice and polite.
This dealership has been great every time I have used them. They always make sure things are satisfactory with the customer and are timely and transparent. Thank you Mike A. for the assistance.
I have worked with Andy Hook with 3 cars now! He is incredible!!!! He is always honest, informative, and helps me find the car that is the best fit for my family!
Great dealership. Always provides excellent service. Service Advisor Mark Salomon ensures the customer's needs are met and ensures the customer is satisfied.
Mark Solomon is by far the most positive encounter I've ever had at any car dealership/service center. His customer service skills is far beyond any Service Center Tech I've met. Mark is the gold standard to which other techs should be judged. Thanks Mark for your service and attention to detail!!
My oil light came on and my window was making a weird noise a call Savanna and she was able to take care of me right away
Completely wonderful experience! Truly an amazing team! Mike Altizer helped with my car service and was 10/10! He explained everything really well and did an excellent job. Thank you!
I had a great car service experience, with service representative mike Altizer guiding me through the process with a professional and friendly manner. An excellent job was preformed. Thank you.
Straight forward car buying. Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work with. Worked out the framework of the deal via text message, didn't have to sit in the showroom all day long. Showed up, trade-in appraised for about what we agreed on, signed the papers. Did not really understand the "loyalty warranty" until I had a chance to sit an talk to Taz; full coverage of the powertrain and engine for the life of ...
I have not every had any problems with the service at Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteous. The tech Evan A. brought my car around and into the bay once he was done (it was raining outside). Satisfied with my experience.
Mark Solomon was EXCELLENT From set a time alive called in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick a time Set the time of the hour it was still raining when I have a time he offered to go get my vehicle even though it was on maybe 20 feet away This might sound hokey but he treated me as if he was my son he really touched my heart along with that excellent service
Great convenient dealership. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again.
The guy who was helping me, Taz Yung, was very upfront and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. Very good experience!
My experience at loyalty was very easy. Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definitely purchase from there again.
This makes the second car I’ve purchased Here,every one that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new part Of my family. Relationships And connections I Will Cherish for life.it’s more Than them doing their job.they make sure The customer is satisfied and secure in The purchase (investment)thank you Every one and may God richly bless you. You All are such a Huge asset to the Dealership I really hope they recognize Your comment and Effort.🙏
The service department and especially Mr Mark Solomon always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough.
Jonathon was awesome. He was super helpful and professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s not every day you find a fair and honest salesman.
Lane took the time to find out what I was looking for. Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with the level of customer service Lane provided.
I had such a great experience with the purchase of my Atlas Cross Sport, I brought my parents back a week later and they got a Tiguan!
I previously had a VW from this dealership and have always received wonderful service. When I came to look for a new car, the salesman Jonathan York was amazing to work with. He listened to what I needed in a car, was patient and very knowledgeable. I highly recommend him. We found a car in my budget and the features that mattered to me the most.
It was wonderful! They guided me through my first car purchase and gave me advice and helped me set everything up,down to helping me connect my phone to my Bluetooth! Thank you Kate you rock!
The staff was friendly and willing to go above and beyond to provide excellent service. Additionally, Jonathon was very thorough in describing and demonstrating features of each vehicle. He was incredibly patient as we looked over options, test drove, and discussed our options.
Greg Grandison was extremely helpful and patient with my family and I, from the time we stepped foot on the lot until we drove away in our new VW. He had great understanding of the vehicle and it’s list of features.
Jonathon made my buying experience the easiest possible!! He made sure I absolutely love the car first before anything else! No pressure and made sure I was comfortable with my decision. Never going anywhere for my next vehicle! ❤️
Kate and Derek (Loyalty Toyota Brother) were Fantastic. Made the car buying experience actually enjoyable. They should sell cars together they're such a great team. One of the best parts of the experience was if you don't want to buy a Toyota, you walk next door and buy a VW, or Nissan. Great sales people and staff. Kenny and Robin Gailliot
Best car experience that I've had in a long time. Taz was a great salesman, matter of fact the whole dealership was spot on.
My salesman, Taz, was so easy to work with, and so knowledgeable about his product!! Taz stayed in touch over multiple days, and did his best to be sure that my experience was the best!!
Taz Yung is phenomenal!! We would give more than 5 stars to Taz! We did everything by text and online! Taz personally delivered our car and we didn’t have to leave our house during this Covid19 pandemic! Taz is the best!!!
Amazing car buying experience. Taz was great and helped me get exactly what I wanted. I definitely recommend going to see him for your next vehicle purchase.
This was my first VW purchase and Taz made it a great experience. He made sure I got exactly what I wanted in my new car down to every option and color. I would definitely recommend working with him if you’re looking for a VW. I bought a Jetta and let me tell that you exceed the rated fuel economy. I’ve driven 800 miles now. I just took a trip to Virginia Beach and averaged 50.5 mpg in the economy mode. Normal interstate driving. The economy mode still has enough zip to get around that I leave it on. Between ...
Taz was an extremely helpful and professional salesperson who made the buying experience enjoyable. He was able to provide prompt information and was very knowledgeable about vehicles and associated technical and equipment questions. Taz went out of his way to obtain information and was able to facilitate a great deal. I would highly recommend him to anyone that is interested in purchasing only Volkswagens.
Taz was great to work with, and will certainly recommend him to others looking for a car. I also like how he follows up with you after purchase, it shows he cares.
Taz was such a great help. He was understanding in what I wanted and made sure he helped me get just that. What I wanted. I will forever be a Volkswagen person now
Awesome job by the sales rep. Deal was completed in a timely manner. Appreciate sales rep securing vehicle from another location and going to get it.
The great Kate Barnard was an amazing sales rep! Really down to earth and funny! We didn't have to haggle hard or threaten to walk away she got us the best deal and even beat out the competition and showing us how it's done. Even taught us how to deal with other sleezy sales people and what to look out for. If we ever need to buy another VW we are definitely looking for her. Love our new Jetta SEL!
Excellent experience! Fast, Friendly, Professional. Large selection. I got exactly what I wanted. Best dealership that I have ever worked with. I highly recommend Priority.
buying a car can be fun, or stressful. my experience at priority volkswagen was fun. I really appreciated their willingness to negotiate on price, and their understanding that I did not want to load the sale up with unnecessary extras. it was also nice that there was no pressure to conclude a sale - it was 'go with the flow'. When we finally settled on an 'out the door' price, that was it. no surprises and treated with respect. The service department also worked with me to satisfy the upgrades i wanted as a condition of the sale. overall probably ...
Taz Yung made the new car buying process smooth and enjoyable. He provided wonderful customer service and offered a superb knowledge base!! Definitely recommend working with Taz!
The process was enjoyable and exciting! Taz made sure that the buyer was the priority and even drove our Atlas to us in North Carolina! We are so thankful for his willingness to work with our demand and even trade our car in and drive it back with him! Great company and great employees!!!
Taz is so personable and friendly! He made leasing a brand new Tiguan an easy and fun experience. I’m quite a particular person and Taz and his managers helped me for multiple days while I decided on a new vehicle. I thank them for their patience and for working with me to get me into something that I really enjoy!
My salesman Taz Yung was polite and very nice. Taz had an answer for any questions I needed answered. I will deal with Taz again.
I traded in my 2013 VW Beetle and purchased a new 2019 Tiguan. I am so happy with my purchase. This was my first time purchasing a new car and Taz made the entire process so easy for me. I highly recommend him. He provides excellent customer service and will help you find the right car for you!