Customer Testimonials
Michale Alize professional great service and explain process easy to understand language just a great person
Service was excellent last two times we were in. In March we were helped by Wes and in April by Heather.
The dealership was attractive and clean, greeted with a smile when arrived and all salesmen were helpful.
I sold a VW atlas to a customer that lived closer to Loyalty. She had some issues within the first 3000 miles that I opted to help out with diagnosis. There was also some recall work that could be looked into we realized. Ashley Robertson was my point of contact throughout the process and I had never worked with her before. It is not easy to be comfortable with another company to do the diagnosis and repair work on behalf of a customer for many reasons; they may upsell said customer, they may bash some work and recommend new items or ...
Great service, they always take good care of my car and so helpful. I am thankful.
Michale Altizer was awesome! Listened to what my needs were for my vehicle and got them taken care of. Kept me informed and it was all done in a timely manner. Great service!
Thank you, Michael Altizer for your excellent professional service! My vehicles were serviced and clean at pickup. I highly recommend using Loyalty Volkswagen.
I feel there was Timely service and great communication from Mike Altizer. Services were rendered as request
The service I received at this dealership was absolutely impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon!
Thanks to Michale Altizer I had a great experience at Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center!
I purchased my 2015 Jetta at Loyalty VW and Michale Altizer and the team at Loyalty have kept my car in great shape. Thank you!
As always my car was in great hands. Thank you Mike always perfect customer service.
Very professional and efficient once the parts arrived. Robert Wilson was very helpful by keeping me updated on the progress, timeline, and contact with my warranty provider. With his help I received the optimal amount towards my final bill from the warranty coverage. This was a very costly repair experience. Thank you.
I had a very good experience and Robert Willson was very helpful. Thanks so much
A thank you to Michael Altizer and the service department for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service.
Fast service, great experience. My advisor was amazing and I will be recommending everyone I know.
Mike is very nice and communicates well with His customers. I appreciate him taking time to answer questions.
Terrible experience at Loyalty Volkswagen Chester on Feb 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical advisor) for a status update, he was rude, dismissive, and unprofessional, constantly calling me "man" and "dude" while making excuses about being short-staffed and offering no solutions. The worst part? When I decided to leave, he couldn’t find my keys or my vehicle and even asked if I knew where it was—unbelievable incompetence. A frustrating and pointless experience, as my vehicle service ...
I had a great experience as always. Service was fast and exceptional. Service area was clean and inviting.
thank you for your support kindness and good job less waiting I hope I don have any other issues if I do I will let you know thanks again
Very pleased with the service I received for my yearly checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful.
Amazing dealership with amazing staff. I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing to do whatever it takes to make sure you are being taken care of.
Loyalty Volkswagen is a great dealership. The service department has been excellent the times I been there.
I love the 2025 Volkswagen Jetta it a nice ride everything and I love it
Easy buying process, nice sales people, and good service center. I love the videos I get detailed the service requested and any other recommendations.
Kody Ellen was wonderful! I was in and out with a new car in less than 2 hours. He was a great tool in helping me make a decision. No pressure at any moment. Could not be happ With the experience !
Whenever I Take My Car In Fir Service. The People There Are Alway's Nice And Curtious. Robert Wilson Is Amazing. Always Very Helpful When It Comes To Serving Your Vehicle. He Works There In The Service Department.
Top notch facility and excellent customer service! Clear communication and honest pricing, quite a refreshing change from some of the other dealerships I've dealt with.
Logan was friendly and professional as soon as I walked in the door. I knew I wanted to by a VW but unsure of the model. His knowledge was impressive and I felt comfortable dealing with him. He lead me through the process step by step. I've never received such excellent service from any dealership I've dealt with. The entire team was kind, cohesive, and you could tell really enjoyed their job. I would recommend Logan and this dealership to anyone.
Our Tiguan showed us an emergency light & Heather was able to schedule us in. We had excellent service from Kelan Bernicase as well as from Heather. Walton!
My Loyalty VW technical advisor Mike Altizer has consistently been an invaluable resource in helping me keep my 2018 VW Golf in top-notch mechanical shape !!! … it’s the best car with the best service that I have ever had !!! … thank you for being both highly professional and personable !!! … you can’t get any better !!! … Bob Walters , Midlothian , VA
Just had 1st service (oil change). Service team was great. Worked with Michale Altizer in service at drop iff and he was knowledgeable and made the always "dreaded" dealership service visit pleasant and smooth.
Needed to purchase a new vehicle and was not looking forward to it. From the moment I walked into this Volkswagon dealership I felt at ease. Jacob Williams understood my needs and helped me find the perfect car. He was very friendly, knowledgeable, and professional. Jacob answered all of my questions and made the whole process as pleasant as could be. Will recommend Jacob and this dealership to anyone who is in need or want for a new vehicle.
Jacob was very knowledgeable about Volkswagen vehicles and thoroughly answered all of my questions and concerns in purchasing a vehicle. He ensured the process went smoothly and I am satisfied with my purchase.
I had a wonderful experience with Jacob Williams at this dealership. He was knowledgeable, patient, and truly cared about helping me find the right vehicle.
Highly recommend Jacob Williams for anyone in the market for a new car. He was professional, courteous, and worked hard to get me a great deal
Michael Altizer provided service in this case. He is my trusted advisor at Loyalty Volkswagen. I can always turn to him for good advice on the maintenance of my car. Trust is an important factor in everything we do and certainly important in the automotive maintenance business. Thank you for the support and the excellent work by the mechanic, Chris I believe, who performed the work on this car.
Great communication with service in helping you full understand what needs to be done and how long it take for the service to be completed
Michale had already served us last time and we are very satisfied with his knowledge. He gave us very good advice on everything, explained and recommended what needed to be done. It was just like the last time, pleasant to work with Michale!
I bought my car here in 2019 Volkswagen jetta. I have never had a problem when going in for service everyone is friendly
Michale Altizer at the service department was clear and courteous, easy to talk too. I waited for my car was being worked on. Michale explained in detail what things need to be worked on as priority. Sent a video and made sure he added note to my service order. They took care of my car. The sales department, however: was a bit relentless. Two approved me with round about questions....the one. on a hot summer day. on the hot pavement with my dog. He abruptly stop me to ask questions. Here I thought I was being approached by a ...
This is my second time purchasing from Loyalty VW and having Kody Ellen there every step of the way again. Kody Ellen doesn’t stop until he knows you’re 1000% happy with your purchase. Kody Ellen’s personality and knowledge of vehicles make it such an easy process. Hopefully, I won’t have to return anytime soon to purchase another vehicle but if so I’ll be seeing Kody Ellen and the Loyalty VW team again. Thanks again Loyalty VW!!
Quick, easy, and friendly service! Greg was amazing to work with. 5 stars for sure!
Nothing really stood out in a negative or positive way. My salesman Jacob was wonderful and very patient with me.
From the first contact with Gregory Grandison, to the final handshake as we drove off the lot in our new car, it was nothing but outstanding. I’d highly recommend Greg to all future buyers.
Excellent and professional customer service. They always try to be convenient with working with your schedule.
My first time purchasing a Volkswagen! Nolan Knox made the entire process very easy and fast,. No high stress or pressure sales! Also the finance manager listened to what I needed and made the entire process go smoothly. I would definitely recommend this dealership and especially Nolan Knox
Andy Hook was a great car salesman and I recommend anybody looking for a vehicle to get with him at this dealership. Best experience I have had buying any car. Thank you Andy, you’re awesome man.
Very satisfied with the work that was done on my touareg. Michael Altizer does an excellent job, and is a pleasure to deal with.
The service advisor was very professional sorry I couldn't remember his name I was there for a state inspection. He made me feel very comfortable. I will be back for continued service. Thanks
The service team at his dealership is outstanding and very trustworthy. As a woman having my car serviced, it’s often nerve-wracking walking into a service department, and worrying about being overcharged, or having services recommended that aren’t necessary. This is a very honest team, and knowledgeable as well! Love this dealership. Michale Altizer Is hands down one of the best Service Managers I’ve ever worked with in all my years of purchasing vehicles. He’s patient, explains everything so that I know the benefit of getting the service, and works really well with the mechanics there. The ...
The service was great this time. No pressure service. No long wait time. Appointment time was good and on time. Customer service rep Wes Brown was great as well
First time interacting with Loyalty Volkswagen. Nonetheless, first impression was a decent one indeed thanks to Altizer, Mike. After some extensive repair work, I noticed what may have been an oil leak. Mike informed me to return the vehicle so that it could be checked out. He also ensured it was returned to me the same day and for me to monitor the matter and let him know if anything else is required. Thanks to Mike Altizer my daughter was back on the road in no time. We are hopeful that the leak was residual.
My service manager Michale Altizer was outstanding! He was very knowledgeable and personable. He kept me updated on my vehicles progress and repected my time!
The service advisor and the person doing the work were both excellent and very thorough!
Everyone is always professional and helpful, especially Michale Altizer. He truly cares for the customers.
I scheduled my visit online for an oil change and was very pleased to get in so guickly. Michale Altizer was great to work with, he kept us informed and let us know we could contact him if we had any questions. It was my first visit but definitely not my last.
Before coming in I had tried to remove a stubborn decal from the inside of my window from a wash service I had used in the past. It left such a stubborn residue that I'd have to buy something to help remove it. When I came to pick up my car I found that they had removed it entirely w/out me asking & I was ecstatic over it. Thank y'all so much.
Michale Altizer quickly out processed my vehicle. Also had my Passat sent through the car wash; and I didn't ask for it. That was a nice touch!
I had a great experience! The employee was so friendly and could answer all of my questions, I think I remember his name was kody! I’ll definitely come again!
Kody was all the time really friendly and helpful! All in all it was a great experience.
I have a long history with this dealership. Family values and honesty are at the forefront of their values.
Frances was able to get me in without much notice and make sure that my service was completed in time to pick up by the end of the day. She kept me updated about the status of my vehicle and covered all of my upcoming service needs. Thanks, Frances and Team Loyalty!
Clean, calm and quiet . The woman at the service deck was knowledgeable and kind. Great service
Mike Altizer got my wife's car in and out quickly for the 30k service
Rob Wilson is my service representative and he always provided excellent and timely customer service.
I recently had a wonderful experience at Loyalty Volkswagon Dealership while searching for the right car. The sales representative, Joseph Jones went above and beyond to provide exceptional customer service throughout the entire process. From the moment I walked into the showroom, I was greeted with a warm and friendly smile. He patiently listened to my requirements and preferences, understanding the importance of finding the perfect car that would meet all my needs. What impressed me the most about Mr. Jones was his willingness to go the extra mile and ensure that I was fully satisfied with my choice. He ...
I popped up without an appointment for an issue I was having with my tire. Mike Altzier recognized me and realized the importance of getting my tire fixed. He was able to explain to the porters and the tech what I needed. It makes it so much easier to get my car serviced where I purchased it from. Thanks Mike!
I just want to say I like the video of my vehicle maintenance.great idea. I thank this technique with the video maintenance should be implemented with the actual maintenance being done on the vehicle, I know all maintenance aspects of the job can’t be video recorded but I think some things that’s being repaired should be recorded maybe brakes changing fluid certain fluids I know that’s putting a lot of time setting up video cameras, but I would like to see that implement and working with repairing certain maintenance aspects of the vehicles just to give ...
I didn’t feel pressured on purchasing a vehicle at all, it was a great experience
I had an overall great experience at this dealership. Our salesman, Logan Mcnutt, was extremely helpful and patient as we checked out multiple different cars and took our time making a decision. He was knowledgeable about the cars we were considering and did not rush us at all, which I appreciate. I did not feel pressured into making a purchase at any point. As expected, we still spent multiple hours on site but such an important purchase takes time. My only complaint is I personally was not impressed with the finance representative. He attempted to sell us things we did ...
Amazing sales staff, they worked with me extensively and made sure I was very comfortable with my purchase.
Mike always gives good customer service. You are always greeted with a smile. Never a long wait time.
A modern, clean, and comfortable showroom. Sales Associate Logan McNutt was very knowledgeable about VW products. He presented himself as very polite and professional and was extremely valuable in helping my wife and I learn about and understand our new 2023 Jetta SE. We could not ask for a better sales associate. Kudos and Thank You to Logan. We are enjoying our new ride!
Thank you Michale Altizer 244 & Cameron Preston 506 for great service with my Jetta 2019 & your outstanding customer service. From the Harrison's
Every helpful letting us know what was needed. Also informed us on all warranty items.
The team members from sales rep, to service tech and mechanics could not be more friendly and knowledgeable. They all really care about their customers. I've bought two cars here from Andy Hook who is outstanding , and had serveral.trips in for butler care and repairs covered by my extended warranty , or routine maintenance. I'll tell anybody that loyalty is name you can trust. A very special kudos and thanks to awesome Michale Altizer in the service depth, along with Tommy who was the mechanic who worked on my car. Michale really was informative answering all of my ...
Slow response and then marketing messages. Asking well over market for cars you can get much cheaper elsewhere. Do your shopping, new cars are the same everywhere.
You are greeted warmly. They explain what they are going to do and update you on anything else that need to be done.
Hello, I have bought many cars in my lifetime. My experience the last few weeks with Loyalty VW--Logan McNutt, has been wonderful. His attention to detail and follow-through has been exceptional. By far, my best car buying experience from sales to the finance manager. Thank you. I love the vehicle. Denise Lynch
The staff was polite and professional and explained to me the process and fixed car
This is the second vehicle that I have purchased at loyalty Volkswagen. Greg Grandison was my salesman both times. He is great
After we purchased our Tiguan, we were so happy with this dealership’s service that we bought a Jetta for our son the following year.
Went out of their way to help me purchase a car. Definitely would recommend them to my friends.
They were very professional, fast accurate explained everything and handled my vechile in a timely manner. The representative who check me in was a young lady when you drive in bay long hair sitting to right sorry I can't think or her name. But she showed me where everything was in building how video would up load to my phone of what tech was doing and what needed to be done. I enjoyed my experience and will be back. Thanks for making me have a comfortable experience with vw. I am happy customer and appreciate it so much thanks
I was very impressed with Frances customer service. She was very polite and engaging, very friendly and made my visit one of the best experiences I've had during my many visits to Loyalty. My rating was due largely to her customer service.
Excellent service.Michale Altizer 5 star very friendly ,polite customer, service, representative! we need more like him👍
Working with Logan and the finance officer was quick and efficient. They both made the process as easy as possible for us.
My 10 year old car was brought in for multiple lights on the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition they recommended windshield wipers, tire rotation, alignment, water pump. All of these things had just been done by me personally or by a garage near my home. When I questioned the employee, he said "you should have told us that". I replied "No, you should have been honest with what needs fixing". When I questioned the enormous cost, the employee said it ...
The time frame on my first was lengthy. I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work to be done to my car and the technician explained to me clearly
Great service , very friendly,polite nice people and vehicles to select from is outstanding enjoyed the wait area
Robert Wilson, Service Dept...displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍
Logan M was easy to work with, didn’t feel pressured like other dealerships I visited.
I have always dealt with Loyalty and never disappointed. I like Mr. JONES a lot
The Salesmen At The Dealership Make You Feel Right At Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. He Even Took The Time To Really Go Over All The Features Of My New Car. He Worked Diligently To Help Me Purchase My New Vehicle. I Would Definitely Reccomend Logan Mcnutt To My Friends And Family Who Are Looking To Purchase Their New Vehicle. Teressa Mayfield
Excellent customer service and support. We were guided through the processes seamlessly. This is my dealership for services.
Oil change done was told needed two new tires for inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the second time I feel dealership has lied to me .. I will not service my truck with them again . Only inspection and free oil change .
James and Andy did a fantastic job! They’re both very knowledgeable and are an asset to their dealership. I appreciated all of their help throughout the process.
Excellent customer service! Definitely will be a regular customer at Loyalty Volkswagen. Went above and beyond to ensure my issue was taken care of the first time around!!
Mark Solomon was knowledgeable and very helpful. Showed me what I thought was a problem but it wasn't. He was the best service tech that I have dealt with and I have dealt with a lot at 85 years old. Tyree Harris