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Loyalty Volkswagen

The service I received at this dealership was absolutely impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon!

Thanks to Michale Altizer I had a great experience at Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center!

I purchased my 2015 Jetta at Loyalty VW and Michale Altizer and the team at Loyalty have kept my car in great shape. Thank you!

As always my car was in great hands. Thank you Mike always perfect customer service.

Very professional and efficient once the parts arrived. Robert Wilson was very helpful by keeping me updated on the progress, timeline, and contact with my warranty provider. With his help I received the optimal amount towards my final bill from the warranty coverage. This was a very costly repair experience. Thank you.

I had a very good experience and Robert Willson was very helpful. Thanks so much

A thank you to Michael Altizer and the service department for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service.

Fast service, great experience. My advisor was amazing and I will be recommending everyone I know.

Mike is very nice and communicates well with His customers. I appreciate him taking time to answer questions.

Terrible experience at Loyalty Volkswagen Chester on Feb 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical advisor) for a status update, he was rude, dismissive, and unprofessional, constantly calling me "man" and "dude" while making excuses about being short-staffed and offering no solutions. The worst part? When I decided to leave, he couldn’t find my keys or my vehicle and even asked if I knew where it was—unbelievable incompetence. A frustrating and pointless experience, as my vehicle service was never started nor completed. As a Marine Corps veteran with over 25 years of service, I have never been treated with such blatant disrespect both in and out of uniform. This experience has completely destroyed my trust in Loyalty Volkswagen in Chester, Virginia. I cannot in good faith or conscience recommend Loyalty Volkswagen to anyone. ⚠️ BE WARNED: If you value your time, respect, and professionalism, take your business elsewhere. Loyalty Volkswagen must do better—starting with customer service retraining and accountability. #PoorService #VolkswagenFail #LoyaltyVolkswagen

I had a great experience as always. Service was fast and exceptional. Service area was clean and inviting.

thank you for your support kindness and good job less waiting I hope I don have any other issues if I do I will let you know thanks again

Very pleased with the service I received for my yearly checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful.

Amazing dealership with amazing staff. I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing to do whatever it takes to make sure you are being taken care of.

Loyalty Volkswagen is a great dealership. The service department has been excellent the times I been there.

I love the 2025 Volkswagen Jetta it a nice ride everything and I love it

Easy buying process, nice sales people, and good service center. I love the videos I get detailed the service requested and any other recommendations.

Kody Ellen was wonderful! I was in and out with a new car in less than 2 hours. He was a great tool in helping me make a decision. No pressure at any moment. Could not be happ With the experience !

Whenever I Take My Car In Fir Service. The People There Are Alway's Nice And Curtious. Robert Wilson Is Amazing. Always Very Helpful When It Comes To Serving Your Vehicle. He Works There In The Service Department.

Top notch facility and excellent customer service! Clear communication and honest pricing, quite a refreshing change from some of the other dealerships I've dealt with.

Logan was friendly and professional as soon as I walked in the door. I knew I wanted to by a VW but unsure of the model. His knowledge was impressive and I felt comfortable dealing with him. He lead me through the process step by step. I've never received such excellent service from any dealership I've dealt with. The entire team was kind, cohesive, and you could tell really enjoyed their job. I would recommend Logan and this dealership to anyone.

Our Tiguan showed us an emergency light & Heather was able to schedule us in. We had excellent service from Kelan Bernicase as well as from Heather. Walton!

My Loyalty VW technical advisor Mike Altizer has consistently been an invaluable resource in helping me keep my 2018 VW Golf in top-notch mechanical shape !!! … it’s the best car with the best service that I have ever had !!! … thank you for being both highly professional and personable !!! … you can’t get any better !!! … Bob Walters , Midlothian , VA

Just had 1st service (oil change). Service team was great. Worked with Michale Altizer in service at drop iff and he was knowledgeable and made the always "dreaded" dealership service visit pleasant and smooth.

Needed to purchase a new vehicle and was not looking forward to it. From the moment I walked into this Volkswagon dealership I felt at ease. Jacob Williams understood my needs and helped me find the perfect car. He was very friendly, knowledgeable, and professional. Jacob answered all of my questions and made the whole process as pleasant as could be. Will recommend Jacob and this dealership to anyone who is in need or want for a new vehicle.